Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods listed on our website to you. Please read these terms and conditions carefully before ordering any goods from our site. You should understand that by ordering any of our goods, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1. About Us

www.oakledgedoors.co.uk is a website operated by Oak Ledged Door Company Limited. We are registered in England and Wales under company number 8849360 and our registered office is at Unit 8, Radfords Field, Maesbury Road Industrial Estate, Oswestry SY10 8RA.

2. Eligibility to Purchase Product

2.1 All products on the website are available for sale to residents of the United Kingdom, Ireland, Isle of Wight and Channel Islands only. We do not accept orders from or deliver products to individuals outside of this territory.

2.2 In order to satisfy certain legal requirements and ensure that the delivery of the products can be made effectively and safely we need to be sure of certain pieces of information about you.

2.3 By placing an order through our site, you confirm and acknowledge that:

(a) You are legally capable of entering into binding contracts; and

(b) You are at least 18 years old; and

(c) You are resident in the United Kingdom; and

(d) You are accessing our site from that country. 

3 Pricing

3.1 All prices are quoted in UK Pounds Sterling and are sold under English law.

3.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

3.3 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures so that, where the product’s correct price is less than our stated price we will charge the lower amount when dispatching the Goods to you. If the products correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.

3.4 Payment for all Goods can be by PayPal, credit or debit card, or cheque. We accept payment with Visa, Delta, Switch, Solo, Maestro or MasterCard. Where payment is made by way of credit or debit card, we will take payment from the relevant account at the point of order. We will not dispatch your order until we have received payment in full.

4 Deliveries

4.1 Delivery of all goods is charged at the rate detailed at the time the order is placed. Off Shore and Highland address my incur additional delivery charges, we will contact you if there any any differences in price

4.2 All goods are shipped by third party couriers. Orders can be collected by you from our warehouse if preferred. Please contact us if you wish to utilize this option.

4.3 Unless otherwise stated please allow 7 days for delivery. All dates for delivery are estimates only. Please ensure that all delivery details are accurate as incorrect details could lead to a delay in delivery. Whilst we make every effort to deliver goods within the estimated timescale, on occasion delays are unavoidable due to unforeseen factors.

4.4 We shall be under no liability for any delay or failure to deliver the goods within the estimated timescale. We recommend that you make arrangements for trade’s people to carry out any required work on your behalf only after you have received the goods

4.5 A signature will be required on receipt. All goods must be signed for by a person over the age of 18. Where possible, we recommend that you carry out as full of an inspection of the goods as is possible as once goods have been received by you they are deemed to be your responsibility. Any loss or damage to the goods caused after delivery will be your responsibility.

4.6 If we are unable to make a delivery because delivery is refused or missed at the delivery address you may incur a re-delivery charge, as we have fulfilled our obligations to you.

4.7 Oak Ledged Door Company Limited offers kerb-side delivery. Please ensure there are sufficient people on site to receive the delivery and assist in off loading. If this is not possible please advise us when placing you order so we can discuss options to ensure a trouble free delivery.

5 Product Inquiries

5.1 We make every effort to offer only products, sizes and colours that are available and in stock with our suppliers. If a size or colour, or type of product is not available, we will notify you on receipt of your order and will reimburse your payment if you chose to cancel the order.

5.2 Any products made to measure from information / measurements provided by the customer are non-returnable.


5.3 Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the products have been requested (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation. If you do not receive the Order Confirmation within 5 days please contact us to ensure that your order has been received.

5.4 The Contract will relate only to those products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Order Confirmation.


6 Cancellation rights & returns - MONEY BACK GUARANTEE and consumer rights

6.1 We hope that you will be fully satisfied with your products. If there are any faults with your products, we are happy to offer a MONEY BACK GUARANTEE. If you feel the products are not as per the description you are responsible for the return of the products, we will refund you the cost of the product less a minimum 15% restocking charge and administration fee.

6.2 If you live in the United Kingdom you have a legal right to cancel your order after you have received and inspected the goods within 7 working days of receipt of your order.

6.3 Should you decide to return the products you must notify us of the cancellation in writing (by post to the address below or email to info@oakledgedoors.co.uk marked “Returns”) within 7 working days of receipt of the goods.

6.4 Please note, following receipt and inspection you are under a legal duty not to use the products and to take care of them. This includes all packaging and labeling. Care must be taken to ensure that the goods remain in the best possible condition. Please take particular care with goods that are easily damaged or require erection or installation. If you need guidance on the best way to inspect any item without damaging it, please contact us.

6.5 You must return the goods to us securely packaged, in the condition which they were received, at your own cost, as soon as possible, with as much of the undamaged original packaging and paper work as possible. If it is not possible to return the goods, you must notify us of a time and date when you will make the goods available for collection by us. You should email us at info@oakledgedoors.co.uk and mark your email “Returns and Collections”. If you require us to collect the goods, we will inform you of our reasonable costs incurred in collecting the goods, and you agree to meet these costs.

6.6 Please note that no statutory cancellation rights apply to products that have been specifically made to your requirements, design or measurements. Goods made to a customer’s specific order or measurements will not be accepted for cancellation or return. This does not affect your statutory rights relating to faulty or miss-described goods. For further information about your statutory rights, contact your local Trading Standards Department or Citizen’s Advice Bureau.

6.7 If you do not return the goods within 21 days of your cancellation notice, we may choose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site.

6.8 When you return Goods to us in a condition which indicates that they have been used or attempted to be installed or erected after you have had a reasonable chance to inspect them, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.

6.9 Refunds will be processed within 30 days.

7. Damaged / incorrect goods received notification process

7.1 If you should receive an item that is not in perfect condition or was damaged in shipping, please notify us within 10 working days of receipt of the items by emailing us at info@oakledgedoors.co.uk marking your email “Damaged” / "Incorrect Goods Received" or calling us on 01691 654703.

7.2 All goods are inspected thoroughly before dispatch, and are deemed to be in a saleable condition upon dispatch.

8. Notices

8.1 All notices (i.e. Cancellation Notices) should be sent to: Oak Ledged Door Company Limited, Unit 8, Radfords Field, Maesbury Road Ind Est, Oswestry SY10 8RA

9. Risk and Title

9.1 You will be responsible for the care of the goods once they are delivered (for example, you should store the goods securely and safely and you should insure the goods). We will not be responsible for any damage caused from incorrect storage.

9.2 Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

10 Fraud

10.1 In order to protect against fraud we are only able to ship items to the billing address. We do check the address you give on your order before shipment.

11 Our right to vary these terms and conditions

11.1 These terms of sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

11.2 We have the right to revise and amend these terms of sale from time to time, for example to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

11.3 You will be subject to the policies and terms of sale in force at the time that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the goods).

12 General

12.1 If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and the rest of the terms of sale shall remain in force.

12.2 All contracts formed, sales made and legal disputes arising through the use of this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of our site.

12.3 These terms and conditions shall apply to all internet sales made by Blueprint Joinery Limited and by placing an order with us you are accepting these terms and conditions.


If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.